FPT, CR Labs.ai, and Carlton Richards Forge Alliance to Deliver Secure, Scalable AI Solutions for Insurance and Private Equity

FPT, CR Labs.ai, and Carlton Richards have announced a strategic partnership to deliver cutting-edge AI solutions for insurance and private equity firms. The partnership combines global engineering scale, deep industry expertise, and strategic advisory to help highly regulated firms harness AI with confidence.

Three industry leaders, FPT, CR Labs.ai, and Carlton Richards, today announced a strategic partnership to deliver innovative artificial intelligence (AI) solutions that empower insurance and private equity firms to harness advanced technologies while maintaining the highest standards of security, compliance, and scalability.

Both insurance and private equity sectors face mounting challenges: insurers must provide faster underwriting, better fraud detection, and more seamless claims experiences while improving agent productivity and customer engagement; and private equity firms need portfolio optimization and risk modeling that survive the strictest standards of data privacy and auditability. Traditional AI solutions fall short—either too experimental, too public, or not designed to withstand the scrutiny of regulators and investors.

What makes this partnership distinctly powerful is how it combines FPT’s global engineering scale, CR Labs.ai’s deep insurance and private equity expertise, and Carlton Richards’ advisory leadership. Deployments are designed to be private and secure, running on-premises or in dedicated cloud environments with encryption, access controls, and compliance-ready safeguards. Beyond deployment, the alliance supports the entire AI lifecycle—from design and fine-tuning to monitoring, retraining, and regulatory reporting. Through this partnership, the companies will leverage their key solutions and capabilities to support their customers in insurance and private equity. These include:

• AI-Powered Insurance Platforms – Underwriting automation, risk scoring, fraud detection, and straight-through claims processing reduce underwriting time from 20 minutes to just 2 seconds per case and resolve up to 87% of claims online.
• Agent Productivity Platforms – End-to-end AI Agent Digital Platform for recruitment, training, lead generation, and sales support, improving agent productivity by 25%. In a recent case study, the platform drove $280M in new annual premiums for a global insurance provider.
• Agent & Customer Engagement – FPT’s IvyChat, a multi-agent LLM solution, powers real-time customer service, policy renewals, and voice/chat assistance. It reduces claim processing time, cuts errors by 80%, and saves insurers 33% in annual labor costs.
• Private Equity Applications – Portfolio optimization, risk modeling, and customer segmentation solutions that balance innovation with auditability.

“As an AI-first company with AI embedded in every solution, FPT has been at the forefront of supporting enterprises worldwide. By leveraging our expertise, global presence, and an AI-augmented workforce, we are confident in our ability to deliver next-level transformation to our customers,” said Phuong Dang, FPT Software Senior Executive Vice President and FPT Software Americas Chief Executive Officer, FPT Corporation.

“AI doesn’t have to be risky or experimental. With the right design and governance, firms can harness AI that is powerful, private, and production-ready. That’s exactly what this partnership delivers,” said Richard Brasser, Managing Director, Carlton Richards.

Chris Hart, Head of CR Labs.ai, added: “In insurance and private equity, there is no room for error when it comes to compliance, privacy, or risk. CR Labs.ai is committed to building AI systems that not only perform but also withstand the toughest regulatory tests.”

FPT brings more than 15 years of experience collaborating with global leaders in the Banking, Finance & Insurance (BFSI) sector. With a dedicated team of 3,000 BFSI experts and over 500 insurance-related certifications, the company delivers innovative solutions to more than 200 clients worldwide. This deep domain expertise ensures the highest standards of quality, security, and innovation across the industry.