FPT Telecom won an international award for customer service

On January 31, 2020, FPT Telecom was honored as the Most Customer Centric Service Provider by International Finance Magazine - IFM.

International Finance which has over 20 years of development and readers in over 20 countries around the world is a premium business and finance magazine published by UK's International Finance Publications Limited.

IFM's International Finance Awards, held annually since 2013, is highly appreciated by professionals for their transparent voting, fair assessment and professional organization. Winners are declared on the strength of their application and past accomplishments.

The awards categories include Banking, Brokerage, Finance, Insurance, Leadership, Real Estate, Technology, Telecom, Utility, Transportation and Healthcare.

In the category of Telecom, IFM considers the interconnectedness extremely important in business finance. The telecom companies which have been maintaining it with the most advanced technologies deserve recognition and honor.

In 2019, 14 awards were given in the category of Telecom. FPT Telecom was honored the Most Customer Centric Service Provider in Vietnam.

FPT Telecom CEO Hoang Viet Anh received the award.

Over the past years, FPT Telecom has always favoured the customer-oriented development. FPT Telecom implements many competitions and training programs to raise CSAT score to 4.0; developing Hi FPT app making quick, convenient supports; a team of telesales, technicians, infrastructure staff ... working well together to handle incidents; launching new products of high applicability meeting the public needs.

“Over last 23 years, FPT Telecom has been striving to create amazing customer experience by leveraging the combination between newest technologies and innovative service mindset.

This award is very important to us and remarks a significant milestone in our journey to enhance customer satisfaction. This award also greatly motivates us to continuously contribute more to the society in Vietnam,” FPT Telecom CEO stated at the event.