FPT and ITOCHU Launch Global Tech Center to Advance Agentic Business Operations

Global technology corporation FPT, has officially launched the Global Tech Center, a joint initiative established with ITOCHU Corporation’s IT strategy arm, CISD (ASIA) CO., LTD. Designed as a Virtual Joint Venture, or Virtual In-House Innovation Promotion Organization, the Center expands ITOCHU Corporation’s in-house innovation capabilities through an operating model aligned with the company’s philosophy, quality standards, and development principles.

A Trusted Partnership Built on Long-standing SAP Collaboration

As digital transformation and AI adoption accelerate across industries, enterprise IT organizations are under increasing pressure to strengthen internal capabilities while maintaining speed and flexibility. For diversified enterprises operating across multiple businesses and markets, this calls for a new model that integrates trusted partners into a unified in-house approach, combining strong governance with the scale and agility needed to move faster.

Building on years of close collaboration in core ERP systems, the Global Tech Center extends FPT and ITOCHU partnership into a new phase of AI- and data-driven transformation, moving AI beyond experimentation and embedding operationalized AI, or AIX, into day-to-day business execution and management decision-making across ITOCHU’s diverse operations.

Under this model, CISD’s in-house solution center is virtually extended through FPT, combining FPT’s global delivery capabilities and talent base with ITOCHU’s principles, standards, and quality expectations. This creates a more embedded capability model that moves beyond project-based outsourcing, allowing knowledge, talent, and delivery capacity to build and evolve in step with business needs.

AI as “Practical Knowledge” Connecting Management and Operations

Supporting this effort, both companies are also advancing the CISD AI Agent, a customized multi-agent GenAI platform based on Flezi Galaxy - an LLM-powered solution developed by FPT, aligned with ITOCHU Corporation’s broader AI strategy. Built to improve productivity, support operations, and enable AI adoption with strong governance, the platform supports the phased deployment of reusable AI models across different business contexts. Since its rollout, the platform has already been deployed across more than 100 ITOCHU business units worldwide, with applications in areas such as document processing, multilingual capabilities, and data visualization, helping embed AI more deeply into day-to-day operations.

To ensure AI adoption moves beyond the proof-of-concept stage, the Global Tech Center follows a phased approach, including:

• Phase 1: Establish a secure foundation for AI use by separating internal company data from external AI systems, enabling safe generative AI while protecting sensitive information.

• Phase 2: Integrate AI into business processes by embedding it into ERP-related operations, application management services, individual departmental workflows, and BPO domains to support task automation, exception handling, decision-making, and information retrieval.

• Phase 3: Advance Biz AI and AI transformation by connecting SAP ERP with surrounding systems and data, while building an orchestration layer for multiple AI agents to work across functions and support daily operations and management decisions through real-time insights and natural language interaction.

“At the ITOCHU Group, we have been driving transformation through our vision of “Practical AIX (AI × Transformation).” By establishing a robust digital management foundation comprising core systems, data, cybersecurity, talent and organizational capabilities, and accumulated know-how, we have steadily implemented initiatives that support our three key business objectives: generating growth, improving efficiency, and mitigating risk,” said Zenichiro Urakami, Junior Executive Officer, Deputy CXO, General Manager, IT & Digital Strategy Division, ITOCHU Corporation and Chairman, CISD (ASIA) CO.,LTD. 

“The newly launched Global Tech Center brings together FPT’s global development capabilities and AI implementation expertise with CISD’s deep operational knowledge. We expect it to serve as a “Virtual In-house IT Organization” that combines agile internal development capabilities with the ability to drive business-oriented innovation, becoming a strategic hub that supports the digital transformation of our overseas group companies. Going forward, we will further accelerate the adoption of AI through the Global Tech Center as a core strategic hub. By enhancing productivity across our operations and strengthening business competitiveness, we aim to achieve the sustainable growth of corporate value.”

“For the ITOCHU Group, which operates a diverse range of businesses globally, AI must be established as a common foundation across all companies. Through our collaboration with FPT, we are building a practical AI environment that supports productivity, governance, and decision-making across the group,” Shinya Tominaga, CEO, CISD (ASIA) CO., LTD. added.

“ITOCHU has been among our earliest partners to apply FPT’s AI solutions in operational settings. Our Global Tech Center is the next step in our shared effort to scale more intelligent operations across ITOCHU’s global ecosystem and accelerate broader AI adoption with measurable business impact,” said Pham Minh Tuan, FPT Software Chief Executive Officer and Executive Vice President, FPT Corporation. “Leveraging our AI-first approach, powered by our FleziPT platform and an AI-augmented workforce, FPT remains committed to working alongside our partners to deliver industry-tailored solutions that help enterprises transform with speed, scalability and traceability, thereby becoming more resilient and confident in today’s fast-changing market.”

Future Outlook

Looking ahead, the Global Tech Center is set to play a central role in supporting IT, digital, and AI-driven transformation across ITOCHU’s overseas operations. As ERP-based operations become more standardized and advanced, the Center will continue developing reusable DX and AI models tailored to individual business domains. Backed by FPT’s capabilities in talent development, delivery, operations, and AI implementation, this collaboration is expected to strengthen long-term competitiveness and execution across ITOCHU Corporation.