Electronic booking system allows passengers to book tickets via smartphone app

Expectedly, in January 2016, passengers can book tickets via a smartphone app built by FPT.

Vietnam Railways app was available on App Store and Play Store. Smartphone and tablet users can download and use this app to buy train tickets online.

For passengers, this app will automatically fill in account holders’ personal information to purchase train tickets, announcing the changes in time and price. They will also get notifications about offers and new policies through a notification channel.

In particular, this app allows passengers to store railway ticket information right in their phones and show it when getting on the train. They do not need to print it on actual paper.

Besides, it helps ticket purchase history, managing personal information and accounts. Whereby, Vietnam Railway will identify loyal customers in order to apply appropriate customer services.

In addition the smartphone app, FPT also added some new features to the system such as kiosk ticket printers and customer information management system; English version of the website dsvn.vn.

VNR’s e-ticket system was developed by FPT, starting in July 2014. FPT would provide servers and equipment to support VNR to sell tickets online. In return, FPT would get a certain percentage of online ticket sales. This is one of FPT’s key projects towards community benefits and intelligent transportation.