Techcombank’s Automation Project on FPT’s Akabot Platform Wins Celent Model Bank 2025 Award

Techcombank has become the first and only representative from Vietnam to be honored at the Celent Model Bank Awards 2025, winning the prestigious “Operational Excellence” category. This global banking technology award, organized annually by Celent since 2008, recognizes outstanding technology initiatives and attracts hundreds of entries from banks and financial institutions across North America, Europe, and Asia.

For the award-winning automation project, Techcombank has collaborated with FPT and its Akabot platform since 2022, drawn by FPT’s comprehensive implementation capabilities and rapid scalability. With over 30 years of experience serving domestic and international financial institutions, FPT has developed Akabot into a “Make in Vietnam” solution capable of automating complex processes, integrating seamlessly with core banking systems, and operating 24/7.

Celent recognized Techcombank’s pioneering efforts in digitalizing operations through Robotic Process Automation (RPA). RPA bots act as “virtual employees,” mimicking human actions without direct intervention into source codes or databases, something few Vietnamese banks have implemented at scale. After three years of operation, Techcombank’s RPA project has accelerated enterprise-wide digitalization, improved the speed and accuracy of high-volume data processing, and enabled staff to focus on strategic tasks, upskilling, and higher-value work by offloading repetitive tasks.

Sharing about the achievement, Nguyen Anh Tuan, Head of Technology Division at Techcombank, said: “Being the only representative from Vietnam to be recognized by Celent is proof of our efforts to maintain a seamless ‘technology engine’ across the bank. Building on this foundation, we shifted into a ‘fast-track’ phase in 2024, reaffirming our commitment to continuously improving performance and operational efficiency.”

With over 100 automated processes, a 99% automation rate, and annual savings of 586,000 working hours and VND 20 billion in personnel costs, this achievement not only demonstrates Techcombank’s digital transformation capabilities but also proves that Vietnamese automation technology is on par with global solutions such as UiPath, Automation Anywhere, and IBM. The collaboration between Techcombank and FPT exemplifies the vision of “technology self-reliance with global ambition.”

The project also stands out with the “Human & Bot Collaboration Center” model, developed on Akabot. Rather than viewing robots as a replacement for humans, Techcombank created a hybrid workforce where employees and bots work together. Bots handle repetitive tasks (reconciliation, card processing, data checks) with speed and accuracy, while employees oversee, fine-tune, and innovate processes, focusing on more strategic and creative initiatives.

Employee Engagement Survey (EES) and Pulse Survey results show that Techcombank’s engagement score in 2024 reached 84%, up 2% compared to 2023, with 94% of employees expressing pride in working at the bank. This highlights the role of digital transformation projects in fostering motivation and a culture of innovation across the organization.

“Automation is not a threat but an opportunity. At Techcombank, we do not remove humans from the process; instead, we believe that the combination of technology and people creates true differentiation. Bots do not replace employees, they become companions, helping them maximize their potential and value,” added Mr. Tuan.

About Celent Model Bank - A Prestigious Global Financial Award

Established in 2008 and organized annually by Celent, a research and advisory firm under Oliver Wyman (Marsh McLennan Group), the Celent Model Bank Awards are regarded as one of the most prestigious and influential accolades in the global financial sector. The awards honor financial institutions that implement exemplary technology initiatives with clear, replicable business value.

With hundreds of nominations each year from major banks across North America, Europe, Asia-Pacific, and the Middle East, being named a “Model Bank” signifies leadership in technological innovation, operational excellence, and customer experience enhancement.

In this year’s list, Techcombank was recognized alongside top global banks such as JP Morgan, Bank of America, Citi, Wells Fargo, TD, ICICI Bank, UnionBank of the Philippines, RBC Capital Markets, Banco do Brasil, and others. This recognition underscores Techcombank’s world-class operational digitalization, particularly in automation powered by FPT’s technology.

About Akabot

Akabot, part of FPT’s product ecosystem, is a smart automation platform chosen by Techcombank as its core technology partner for its 2021–2025 digital transformation roadmap. Through the project and ongoing collaboration, Akabot is committed not only to operational efficiency but also to building tangible brand value, with its solutions recognized by leading global organizations.

Akabot is a comprehensive Intelligent Automation ecosystem, leveraging Agentic Automation (APA), AI, Intelligent Document Processing (IDP), Machine Learning, and Process Mining to enhance traditional RPA capabilities. With a global presence in 21 countries and over 4,000 customers (as of 2024), Akabot has earned accolades such as Voice of the Customer - Gartner® Peer Insights™ (RPA category), Major Contender in Everest’s RPA PEAK Matrix®, Top RPA Platform in Asia by G2 (2023), and Top 20 RPA Platforms by Gartner Peer Insights (2022).

With its end-to-end solutions, competitive pricing, deep industry expertise, and 24/7 support, Akabot is a trusted digital transformation partner, committed to rapid, effective deployment and long-term success.Learn more: https://akabot.com/