FPT Software showcases Automated Call Center with AWS

On July 27, 2017, FPT Software was chosen by Amazon Web Services (AWS) to jointly showcase Automated Call Center at the introduction ceremony of iSpace – an innovation lab established by Malaysia’s Ministry of Science, Technology and Innovation. Automated Call Center is the latest cloud-based product of AWS powered by AI Technology – Amazon LEX.

Automated Call Center was developed by FPT Software in order to address the need of automating a call center to enhance user experience, optimize business operational effectiveness and save time for customers.

Normally, when calling a call center, customers have to wait for quite a long time before receiving assistance. Afterwards, telephone operators need to enter their phone number to the query system to search for their identity. With Automated Call Center, the system automatically recognizes customers by their phone number and responds to their' requests.

Besides, Automated Call Center can assist customers to find lost luggage with “Lost and Found Service” function. In order to know where their luggage, they need to provide the luggage code. Then the system will look it up in the database and inform them about the luggage status.

Earlier, FPT Software was honoured to be named as “Technology Partner of the year” by AWS at the AWS ASEAN Partner Summit held on April 10th in Singapore.

FPT Software was honoured to be named as “Technology Partner of the year” by AWS at the AWS ASEAN Partner Summit

FPT has earned 239 AWS certifications. This also represents FPT’s serious, long-term and strategic investment with AWS technology. By the end of March, the company has 243 certifications.